Processing and Shipping

DISCLAIMERS

  • Some products are handmade and unique. Pattern placement, size, and shape may vary slightly from product to product.

 

PROCESSING TIME

Please allow 3-5 business days for us to prepare your order as most items are made to order. In most cases, your order will be ready ahead of this processing time. 

 

DOMESTIC SHIPPING

  • All domestic orders are shipped via USPS.
  • Shipping cost will be calculated at checkout and is based on weight.
  • Orders will be shipped via USPS First Class mail, unless otherwise stated at checkout. If you would like to add insurance to your order, please opt to pay for the Priority Mail option.
  • Please keep in mind that shipping time differs from processing time. For example, if you opt to pay for 2-day Priority Mail, those two days start after your order is shipped.
  • We offer free USPS shipping on all US orders $100+.
  • Please ensure shipping address is correct before placing order. If a new shipping label needs to be created, the customer is responsible for additional costs. 
  • We are not responsible for lost or stolen packages and they cannot be replaced. 

 

INTERNATIONAL SHIPPING 

  • We are currently able to ship to Japan, Korea, Canada, and Australia via USPS. We are currently working on shipping to more countries.
  • Shipping cost will be calculated at checkout and is based on weight.
  • Please ensure shipping address is correct before placing order. If package is returned to us and a new shipping label needs to be created, the customer is responsible for additional costs. 
  • We are not responsible for lost or stolen packages and they cannot be replaced. 

 

RETURNS/EXCHANGES

  • We do not accept returns or exchanges. Most items are made to order and all sales are final.
  • If your item was damaged during shipping please contact us (info@lianalola.com) and we will respond accordingly.