Processing and Shipping

DISCLAIMERS

  • Every product is handmade and unique. Pattern placement, size, and shape may vary slightly from product to product.
  • Masks are not medical-grade.

 

PROCESSING TIME

Please allow 3-5 business days for us to prepare your order as most items are made to order. In most cases, your order will be ready ahead of this processing time. 

 

DOMESTIC SHIPPING

  • All domestic orders are shipped via USPS.
  • Shipping cost will be calculated at checkout and is based on weight.
  • Orders will be shipped via USPS First Class mail. If you would like to add insurance to your order, please opt to pay for the Priority Mail option.
  • Please keep in mind that shipping time differs from processing time. For example, if you opt to pay for 2-day Priority Mail, those two days start after your order is shipped.
  • We offer free USPS shipping on all US orders $75+.
  • Please ensure shipping address is correct before placing order. If a new shipping label needs to be created, the customer is responsible for additional costs. 
  • We are not responsible for lost or stolen packages and they cannot be replaced. 

 

INTERNATIONAL SHIPPING 

  • We are currently able to ship to Japan, Korea, Canada, and Australia via USPS. We are currently working on shipping to more countries.
  • Shipping cost will be calculated at checkout and is based on weight.
  • Please ensure shipping address is correct before placing order. If package is returned to us and a new shipping label needs to be created, the customer is responsible for additional costs. 
  • We are not responsible for lost or stolen packages and they cannot be replaced. 

 

RETURNS/EXCHANGES

  • We do not accept returns or exchanges. Most items are made to order and all sales are final.
  • If your item was damaged during shipping please contact us (lianalolahi@gmail.com) and we will respond accordingly.