Processing and Shipping
DISCLAIMERS
- Some products are handmade and unique. Pattern placement, size, and shape may vary slightly from product to product.
PROCESSING TIME
Please allow 3-5 business days for us to prepare your order as most items are made to order. In most cases, your order will be ready ahead of this processing time.
DOMESTIC SHIPPING
- All domestic orders are shipped via USPS.
- Shipping cost will be calculated at checkout and is based on weight.
- Orders will be shipped via USPS First Class mail. If you would like to add insurance to your order, please opt to pay for the Priority Mail option.
- Please keep in mind that shipping time differs from processing time. For example, if you opt to pay for 2-day Priority Mail, those two days start after your order is shipped.
- We offer free USPS shipping on all US orders.
- Please ensure shipping address is correct before placing order. If a new shipping label needs to be created, the customer is responsible for additional costs.
- We are not responsible for lost or stolen packages and they cannot be replaced.
INTERNATIONAL SHIPPING
- We are currently able to ship to Japan, Korea, Canada, and Australia via USPS. We are currently working on shipping to more countries.
- Shipping cost will be calculated at checkout and is based on weight.
- Please ensure shipping address is correct before placing order. If package is returned to us and a new shipping label needs to be created, the customer is responsible for additional costs.
- We are not responsible for lost or stolen packages and they cannot be replaced.
RETURNS/EXCHANGES
- We do not accept returns or exchanges. Most items are made to order and all sales are final.
- If your item was damaged during shipping please contact us (info@lianalola.com) and we will respond accordingly.